Unified Department Attendant Console (UDAC) Layout

ANDTEK at booth #443 at Cisco Live 2012 in San Diego

Unified Department Attendant Console (UDAC) Layout

Unified Department Attendant Console (UDAC) Layout

As attendant console the Unified Department Attendant Console (UDAC) is an operator attendant console designed for up to 2 operator clients and up to 150 Cisco Unified IP Phones. The application allows call handling and dispatching incoming calls.

Offering attendant console service for our customers gives them a migration path by delivering the same layout with added functionality. The highly scalable AND Desktop

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Data Sheet
Attendant Console

Detailed caller information within the ANDTEK attendant console

Extensive status information on the attendant console about internal users for Communications Manager

Integration of various directories and databases like LDAP, AD, SQL, Exchange and CCM

Unlimited queues for incoming callers within ANDTEK attendant console

Unified Department Attendant Console (UDAC) Layout

As attendant console the Unified Department Attendant Console (UDAC) is an operator attendant console designed for up to 2 operator clients and up to 150 Cisco Unified IP Phones. The application allows call handling and dispatching incoming calls.

Offering attendant console service for our customers gives them a migration path by delivering the same layout with added functionality. The highly scalable AND Desktop AC (Attendant Console) scales up to 1000 attendant operators per server and enable presence information for the whole Unified Communications environment.

AND Desktop AC Attandant Console layout like Unified Department Attendant Console (UDAC)

AND Desktop AC Attandant Console layout like Unified Department Attendant Console (UDAC)

The AND Desktop Attendant Console (AC) offers the full feature set for attendant console services without any restrictions. A large set of features is delivered with the attendant console, including:

Call Queueing
Advanced Busy Status
Full Directory Integration
Improved call handling capabilities
Call parking services
Centralized call history

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Fastlinks: Voice Recording \| Presence and Status \| Lock Phone \| Directory \| Desktop Client \| IP Camera \| IP Phone Settings \| Broadcast and Paging \| Attendant Console
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