AND Phone Group Overview - How team collaboration and manager/assistant works.
Team CollaborationManager/Assistant Services
AND Phone Group Overview - How team collaboration and manager/assistant works.
Team collaboration and enhanced manager/assistant services are based on the
real-time display of status information on the IP phone. Various
presence states (like available, busy, locked, redirected, unavailable) are always visible on the IP phone display and helps users to treat every call the proper way. The whole call handling s
Data Sheet 
Using the group services shows all team members the status of each other and gives them fast communication options with team members. Team members can make direct calls to others, create redirections, pick calls or simply make sure that others are available before transferring a call.
Beside standard manager/assistant services available with AND Phone Group there is the AND Phone Group MA extension for highly sophisticated requirements. The manager services delivered with Group MA allow to link multiple assistants with a manager or vice versa as well as any combination of managers and assistants. Even multiple IPMA (IP Manager/Assistant) groups can be used to realize complex office environments. Assistants can logon/off from their phone and all redirects are automatically reassigned to the next available assistant. For specific callers it is possible to break through existing redirects and still reach the manager (so called VIP lists).
