Computer Telephony Integration

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Computer Telephony Integration


Computer Telephony Integration

The AND Desktop CTI (Computer Telephony Integration) software enables users to manage their communication directly on their computer. All phone services are available on the software client and the IP desk phone or softphone is controlled complete by the computer. All telephony services are controlled directly on the computer while the phone calls can still be done on the desk phone.

Benefits

Flexible integration of multiple co




Computer Telephony Integration



The AND Desktop CTI (Computer Telephony Integration) software enables users to manage their communication directly on their computer. All phone services are available on the software client and the IP desk phone or softphone is controlled complete by the computer. All telephony services are controlled directly on the computer while the phone calls can still be done on the desk phone.

Benefits



  • Flexible integration of multiple corporate directories
  • Graphical display of presence status
  • Optimized handling of forwarding/redirecting/transferring calls
  • Most important services available on desk phone
  • Automatic fallback of transferred calls to busy destinations
  • Fully integrated with AND Phone application platform
  • CTI client also for terminal server environments







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