Attendant Console - Telephone component for handling incoming calls
An attendant console is a telephone station that is generally part of a private branch exchange (PBX) or other private telephone system. An attendant console generally is a regular PBX telephone station with one or more additional modules each bearing numerous buttons that can be programmed to be associated with particular line appearances in the private telephone system.
The attendant console provides control for many call management features and answers and routes incoming calls.
It might be used to place the caller in a queue to connect to the called party when the called party's line goes on-hook. Increasingly, the attendant function of a phone system is handled by an auto-attendant.
The attendant console may also be sent other calls that the PBX may not otherwise know how to handle, such as direct inward dialed calls that are not associated with a valid extension. The attendant console typically has no restrictions about the types of calls that may be made from it so the attendant may complete calls for restricted extensions. This is typically the case where a phone is placed in a public location, such as a lobby, but is set up so that it cannot dial long distance or international calls. A caller using the public phone would need to dial the attendant and the attendant could complete the call for them.
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